Nets Partners with Triple to Improve Digital Banking and Cut Merchant Chargebacks

Tallinn, Estonia. 27 January 2026 – Nets, part of Nexi Group, the European PayTech, has announced a new strategic partnership with Triple, a global leader in transaction data enrichment. The collaboration will empower Nets Estonia clients with AI-driven transaction clarity, enhancing user engagement while reducing operational costs associated with chargebacks and customer support.

Chargeback volumes are expected to reach 324 million worldwide by 2028, costing the industry almost US $42 billion. Often, such requests are lodged because cardholders fail to recognize legitimate charges on bank statements – a rising trend known as ‘friendly fraud’ – with raw payment data and unclear merchant descriptors causing anxiety for cardholders, resulting in costly inquiries to bank support centers.

By integrating Triple’s API into its tech stack, Nets Estonia will significantly enrich transaction data for its customers, particularly fintechs and neobanks in Europe, transforming unintelligible strings of text into clear merchant descriptors. The enhanced descriptors will include clear logos, merchant names, spend categorization, merchant location, website and contact details.

Key benefits of the partnership include:

• Clarity and trust: raw transaction data is cleaned and mapped to recognizable brand names and logos, allowing end-users to instantly recognize their purchases.

• Reduced operational costs: by clarifying transactions, banks can expect a significant reduction in customer support calls and unjustified chargeback claims.

• Enhanced user engagement: enriched data enables banks to offer customers more personalized finance tools.

• Robust compliance: customers of Nets Estonia will ensure compliance with Mastercard’s existing AN4569 mandate (2023) and Visa’s incoming enhanced merchant data mandate (2027). Both require issuers to display detailed and recognizable merchant information within cardholders’ digital banking environments.

“We are thrilled to partner with Nets and the wider Nexi Group ecosystem,” said Mario Navarro, CEO of Triple. “The company has a long-standing reputation for powering digital payments across Europe. By combining its European scale and local knowledge with our accurate data enrichment technology, we can solve one of the most persistent pain points in digital commerce: transaction confusion. Together, we are building a more transparent and engaging financial experience for millions of consumers.”

Henrik Anker Jørgensen, CEO of Nets Estonia and General Manager, Baltic Countries at Nexi Group, added: “At Nets, we are constantly seeking innovative solutions that add tangible value for our banking customers. Partnering with Triple allows us to upgrade the standard transaction feed into a powerful engagement tool. This collaboration not only improves the end-user banking experience but also drives efficiency for our issuer clients by reducing the noise around unrecognized transactions.”

The integrated solution is expected to be made available for Nets Estonia customers from 2026, marking another step forward in the modernization of payment data in European markets.

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