Verizon outage: Voice and data services down for many customers
Verizon’s network appears to be having technical issues that are impacting calls and wireless data. Verizon customers on X have reported seeing “SOS” rather than the traditional network bars on their smartphones, and even the network provider’s own status page is struggling to load during the outage.
Based on the experience of Verizon users on Engadget’s staff, the services that are impacted appear to be calls and wireless data. Text messages continue to be delivered normally, at least for some users. On DownDetector, reports of a Verizon outage started growing around 12PM ET and numbered in the hundreds of thousands at their peak.
DownDetector also shows spikes in outage reports on competing networks like AT&T and T-Mobile, but in terms of magnitude, they’re much smaller than the issue Verizon is facing. For example, Verizon peaked at 181,769 reports, while AT&T’s was just 1,769 reports. The difference between the two is great enough that those AT&T reports could be from people trying to contact Verizon customers and thinking that their personal network was the problem.
We are aware of an issue impacting wireless voice and data services for some customers. Our engineers are engaged and are working to identify and solve the issue quickly. We understand how important reliable connectivity is and apologize for the inconvenience.— Verizon News (@VerizonNews) January 14, 2026
In a post on the cell provider’s news account on X, Verizon acknowledged the issues with its network. “We are aware of an issue impacting wireless voice and data services for some customers,” Verizon wrote. “Our engineers are engaged and are working to identify and solve the issue quickly. We understand how important reliable connectivity is and apologize for the inconvenience.”
Based on DownDetector’s map of outage reports, issues with Verizon’s network appear to be concentrated in major cities in the eastern United States. The majority of reports appear to be coming out of Boston, New York and Washington DC, though the map also shows hot spots in Chicago, San Francisco and Los Angeles.
Verizon engineering teams are continuing to address today's service interruptions. Our teams remain fully deployed and are focused on the issue. We understand the impact this has on your day and remain committed to resolving this as quickly as possible.— Verizon News (@VerizonNews) January 14, 2026
At 2:14PM ET, Verizon shared on X that its engineering teams “remain fully deployed” to work on fixing the outage. The company didn’t share when the issue would resolved or how many of its customers are currently impacted. Reports on DownDetector have dropped since their peak at 12:43PM ET, but thousands of Verizon customers are still noticing issues with the service.
As of 3:09PM ET, Verizon has yet to share more information about the recovery of the company’s cell network. Some Verizon customers on X have noticed their cell service returning, but it’s not clear if this means the network’s technical issues have been fixed.
Both T-Mobile and AT&T have confirmed that their networks are unaffected by the issues facing Verizon. In a post on X, T-Mobile shared that its network is “operating normally and as expected.” Meanwhile, AT&T says that for any of its customers experiencing issues, “it’s not us...it’s the other guys.”
Verizon’s last major outage was in September 2024, when the company’s network dealt with connectivity issues that lasted for several hours. That outage similarly impacted users ability to make calls.
This is a developing story. Our team will make frequent updates as more news occurs…This article originally appeared on Engadget at https://www.engadget.com/big-tech/verizon-outage-voice-and-data-services-down-for-many-customers-183048956.html?src=rss
