€310 million raise positions Germany’s Parloa far ahead recent European enterprise AI agent rounds

Just seven months after its Series C, Berlin’s Parloa – a developer of enterprise customer AI agent – has raised €310 million ($350 million) in Series D funding to continue its expansion focused on the U.S. and Europe, enhance its AI Agent Management Platform (AMP), and launch the Parloa Promise, a commitment to preeminent agent reliability, relentless innovation, and human-centric responsible AI.

The round was led by General Catalyst, with continued support from Parloa’s existing investors, including EQT Ventures, Altimeter Capital, Durable Capital Partners, and Mosaic Ventures – bringing its total valuation to €2.5 million ($3 billion). This round brings Parloa’s total raised capital to more than €482 million ($560 million) in less than four years.

For co-founder and CEO Malte Kosub, the Series D is proof positive Parloa’s mission is exacting needed change, for enterprise teams as well as consumers: “This funding marks a pivotal moment for Parloa as we expand globally, advance our approach to reimagine customer experience, and help enterprises to build meaningful relationships with their customers.

“Our commitment to these organisations is clear: to enable exceptional, hyper-personalised customer journeys through agentic AI that deepen loyalty, responsibly and at scale.”

In the broader European enterprise AI and customer-experience agent landscape, Parloa’s  Series D follows a series of substantial funding rounds covered by EU-Startups in 2025.

Earlier in 2025, Parloa itself raised a €105 million Series C to scale its agentic AI platform from Germany, signalling early investor confidence in enterprise-grade AI agents. The UK has also seen notable activity, with London-based PolyAI securing €73.2 million in a Series D to expand its conversational AI and voice agent technology, and Gradient Labs raising over €11 million to develop AI customer service agents for regulated industries.

In France, GetVocal closed a €22 million round to grow its hybrid AI and human-in-the-loop CX platform, while Belgium-based Donna raised €4.1 million to scale its AI assistant for field sales teams. Southern Europe has also contributed to this momentum, with Madrid-based Omnia securing €3.5 million in pre-Seed funding to build an agentic AI marketing platform.

Taken together, these EU-Startups-reported rounds represent well over €210 million in funding flowing into enterprise AI agent and CX-focused startups in 2025 alone, providing context for Parloa’s significantly larger Series D.

“Parloa is setting the standard for enterprise-grade AI throughout the customer journey,” adds General Catalyst’s CEO Hemant Taneja. “Their platform combines innovation and scalability, making them a clear leader in this rapidly evolving space. We truly believe Parloa’s approach to agentic AI will transform how global enterprises engage with customers, and we’re excited to support their vision and continued growth.”

Taneja, along with General Catalyst’s President and Managing Director Jeannette zu Fürstenberg, will be added to the Supervisory Board for Parloa.

Founded in 2018, Parloa empowers global enterprises to build, train, and manage AI agents for customer experience. Founded by Malte Kosub and Stefan Ostwald, Parloa employs 380 people across offices in New York, Berlin, and Munich.

The company is trusted by Fortune 200 companies and global partners, including Allianz, Booking.com, HealthEquity, SAP, Sedgwick, Swiss Life, and TeamViewer.

Carolina Brochado, Head of EQT Growth US and Head of EQT Ventures says: “Parloa is contributing to redefine what customer relationships look like at scale. Their ability to combine enterprise-grade AI with real-world intelligence, built on a strong foundation of safety and reliability, helps to set them apart in a crowded market.”

The company’s AMP aims to give enterprise CX teams a clear, intuitive way to design, manage, and evolve AI agents. According to them, there is no heavy coding necessary; just natural language used to build bespoke agents that adapt across dialects, contexts, and changing customer needs.

AMP allows experience teams to simulate agents at scale while evaluating conversation performance. Real-time dashboards provide insight into what agents are doing and why, offering visibility into system behaviour.

Apoorv Agrawal, Partner at Altimeter Capital adds: “Parloa combines a leading agentic AI platform with the enterprise DNA to deploy it at scale – forward-deployed engineers on the ground, Fortune 500 customers in production, and a world-class go-to-market team armed with fresh capital to capture the global CX market.”

Parloa’s plan for geographic expansion is focused on key markets in North America and greater Europe, with offices scouted in metros like San Francisco and Madrid, a localised team in London, and a recently established U.S. HQ in midtown Manhattan.

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